Information we collect
Account details (name, email, phone), verification documents you submit, listing content, booking and payment metadata, device information, and messages exchanged on the platform.
Legal Center
Everything you need to know about privacy, terms, cancellations, disputes, and community standards on RentMe.
This policy explains what personal information RentMe collects, how we use it, and the choices you have.
Account details (name, email, phone), verification documents you submit, listing content, booking and payment metadata, device information, and messages exchanged on the platform.
To operate the marketplace, verify identities, process bookings and payments, prevent fraud, provide customer support, and improve our services. We never sell your personal data.
We use essential cookies to keep you signed in and analytics cookies to understand how the app is used. You can control cookies from your browser settings.
We send transactional emails and in-app notifications about your bookings, payments, and account. Marketing messages are opt-in and can be turned off anytime.
Data is encrypted in transit and at rest. Access to sensitive data is limited to authorized staff and enforced by row-level security policies in our database.
You may access, correct, export, or delete your personal data at any time. Contact support to submit a request; we respond within 30 days.
Questions about privacy? Email privacy@rentme.app.
RentMe is a peer-to-peer rental marketplace. We facilitate bookings between owners and renters but are not a party to any rental agreement.
You must be at least 18 years old, provide accurate information, and comply with Kuwaiti law to use RentMe.
You are responsible for keeping your credentials confidential and for all activity on your account.
Bookings become binding once confirmed and paid. Renters must return items in the same condition, on time, and follow item-specific handoff checklists.
Payments are processed via approved gateways in KWD. RentMe charges a platform fee disclosed at checkout.
See the Cancellation Policy for full details on refund windows and no-shows.
Reviews must be truthful, based on a real completed rental, and free of harassment, hate speech, or personal contact information.
Weapons, illegal substances, counterfeit goods, hazardous materials, and any items restricted by Kuwaiti law are strictly prohibited.
We may suspend or terminate accounts that violate these terms, engage in fraud, or endanger the community.
RentMe is provided 'as is'. To the maximum extent permitted by law, we are not liable for indirect or consequential damages arising from platform use.
Owners who cancel a confirmed booking are subject to platform penalties and may lose Superhost status. Renters receive a full refund.
Free cancellation up to 48 hours before pickup. Between 48 and 24 hours a 50% refund applies. Under 24 hours, no refund.
Approved refunds are issued to the original payment method within 5–10 business days.
If either party fails to show for a scheduled handoff, the other party may report a no-show and the booking becomes eligible for review by support.
Late returns incur an hourly surcharge based on the daily rate, plus any additional damages incurred to the owner.
Damage must be reported within 24 hours of the scheduled return via the booking's Report Damage flow.
Provide clear photos or video of the damaged item, timestamps, and any handoff checklists completed at pickup and return.
Our support team reviews evidence from both parties within 3–5 business days and may request additional information.
Resolutions may include partial refunds, damage payouts to the owner, mediation, or account action depending on findings.
Any refunds resulting from a dispute are processed to the original payment method within 5–10 business days after resolution.
Communicate courteously. Discrimination, harassment, and hate speech are not tolerated.
Keep all payments and communications on the platform. Off-platform deals are unprotected and violate our terms.
Listings for weapons, illegal or counterfeit goods, hazardous materials, or anything requiring a license the owner does not hold are removed.
Meet in safe public locations when possible, inspect items together at handoff, and follow all safety instructions provided by the owner.
For any question or issue, email support@rentme.app. We reply within one business day.
Report abuse, fraud, or safety concerns to trust@rentme.app.
You can also open a support ticket from the Help & Support page while signed in.
Need help?
Email us directly or open a ticket from your account.
Last updated: 28 July 2026